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Terms & Conditions

1. General Provisions

1.1. These Terms and Conditions of Sale (hereinafter referred to as the Terms) are a legally binding document that establishes the mutual rights, obligations, and liability of the Buyer and the Seller – MB “Restoranų įranga” (hereinafter referred to as the Seller) when purchasing goods in the online store www.restoranuiranga.lt.

1.2. The Seller reserves the right to change, amend, or supplement the Terms at any time, taking into account the requirements of legal acts. The Terms valid at the time of placing the order shall apply to the Buyer.

1.3. The following persons have the right to purchase in our online store:

  • able-bodied natural persons, i.e., persons who have reached the age of majority and whose capacity is not restricted by court order;
  • minors between the ages of 14 and 18, only with the consent of their parents or guardians, unless they dispose of their income independently;
  • legal entities;
  • authorized representatives of all the above-mentioned persons.

1.4. The term "Consumer" used in the Terms refers to a natural person who purchases goods for personal, family, or household needs not related to business or profession. For legal entities and persons purchasing for business purposes, the provisions of the Terms governing B2B relationships apply.

2. Conclusion of the Purchase-Sale Contract

2.1. The contract between the Buyer and the Seller is considered concluded from the moment the Buyer, having formed a shopping cart, indicated the delivery address, selected the payment method, and read the Terms, clicks the "Confirm Order" (or analogous) button.

2.2. Each contract concluded between the Buyer and the Seller is stored in the online store's database.

3. Buyer's Rights

3.1. The Buyer has the right to purchase goods in the online store in accordance with these Terms and the legal acts of the Republic of Lithuania.

3.2. The Buyer (Consumer only) has the right to withdraw from the purchase-sale contract by notifying the Seller in writing no later than within 14 (fourteen) days from the day of delivery of the goods, in accordance with the Civil Code and the Law on Consumer Rights Protection.

3.3. For legal entities, the 14-day return guarantee without a specified reason does not apply, unless the parties agree otherwise.

4. Buyer's Obligations

4.1. The Buyer must pay for the goods and accept them in accordance with the procedure established by these Terms.

4.2. The Buyer undertakes to protect and not transfer their login data to third parties. If the Buyer loses the login data, they must inform the Seller immediately.

4.3. By using the online store, the Buyer undertakes to comply with these Terms, other conditions clearly indicated in the store, and not to violate the legal acts of the Republic of Lithuania.

5. Seller's Rights

5.1. The Seller has the right, at its own discretion, to set a minimum basket size for free delivery or other discounts.

5.2. If the Buyer attempts to harm the stability and security of the online store or violates their obligations, the Seller has the right to restrict or suspend access to the store immediately and without warning.

5.3. The Seller has the right to cancel the order if, due to technical errors, the prices or stock levels were displayed incorrectly. In such a case, all money paid will be refunded to the Buyer immediately.

6. Seller's Obligations

6.1. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.

6.2. If the Seller is unable to deliver the ordered goods due to significant circumstances, the Seller undertakes to offer an analogous product or a product as similar as possible. If the Buyer refuses to accept the analogue, the Seller undertakes to return the money paid within 5 (five) working days (if prepayment was made).

7. Delivery and Acceptance of Goods

7.1. The goods are delivered by a courier service at the Buyer's expense. The exact delivery price depends on the weight and volume of the goods and is indicated at the time of order formation.

7.2. Important: The carry-in service (bringing goods inside) is not included in the standard delivery price unless stated otherwise. Goods are delivered to the building's door (curbside delivery, to the place where a freight vehicle can approach).

7.3. Goods are usually delivered within 1–3 working days if they are in stock. If goods are ordered from the manufacturer's warehouses, the delivery term is coordinated individually.

7.4. During the delivery of the goods, the Buyer must check the condition of the shipment together with the courier.

7.5. If damage to the shipment is noticed, the Buyer must:

  • Note this on the waybill or other shipment transfer-acceptance document;
  • Draw up a free-form shipment damage act in the presence of the courier;
  • If possible, take photos of the damage.

7.6. If the Buyer accepts the shipment and signs the documents without comments, it is considered that the shipment was delivered in good condition, and subsequent claims regarding external damage (which could have been noticed at the time of delivery) may not be accepted.

7.7. Goods are handed over only to the person specified in the order or the person specified at the time of ordering. If the Buyer cannot accept the goods themselves, and the goods are delivered to the specified address, the Buyer has no right to make claims regarding the delivery of goods to the wrong entity.

8. Product Quality and Warranty

8.1. The data of each product sold in the online store is generally indicated in the product description accompanying each item.

8.2. Product photos are for illustrative purposes only; therefore, the color, inscriptions, parameters, dimensions, functions, and/or any other properties of the original products may look different from reality due to their visual characteristics. Please refer to the product properties specified in the product descriptions.

8.3. For Consumers (natural persons): A statutory 24-month warranty applies to manufacturing defects.

8.4. For Legal Entities: The manufacturer's warranty applies (usually 12 months, unless stated otherwise in the product description or invoice).

8.5. The warranty does not apply if the item has failed due to improper operation, failure to follow maintenance rules, or natural wear and tear.

9. Return and Exchange of Goods

9.1. The Buyer (Consumer) wishing to return a quality product within 14 days must fill out a return form and send it to the Seller by e-mail.

9.2. When returning goods, the following conditions must be met:

  • the returned item must be in the original orderly packaging;
  • the item must not be damaged by the Buyer;
  • the item must be unused and not have lost its commercial appearance (labels intact, protective films not removed, etc.);
  • the returned item must be of the same configuration as received by the Buyer.

9.3. Legal entities may return quality goods only with the separate consent of the Seller.

9.4. When returning quality goods, the return costs are borne by the Buyer.

9.5. Money for returned goods is transferred to the Buyer's specified bank account within 5–14 days from the day the goods are returned to the Seller.

10. Liability

10.1. The Buyer is fully responsible for the correctness of the data provided in the order form. If the Buyer does not provide accurate data, the Seller is not responsible for the consequences arising from this (e.g., delayed delivery).

10.2. The Seller is exempted from any liability in cases where losses arise because the Buyer, disregarding the Seller's recommendations and their obligations, did not familiarize themselves with these Terms, although such an opportunity was provided.

10.3. In the event of damage, the guilty party compensates the other party for direct losses.

11. Privacy Policy and Personal Data

11.1. The Buyer's personal data is processed in accordance with the General Data Protection Regulation (GDPR). By using the services, the Buyer is considered to agree to the processing of personal data and confirms that all information provided is correct.

11.2. The Privacy Policy is an integral part of these Terms. You can read it and find detailed information about data processing on the Privacy Policy page.

12. Sending Information

12.1. The Seller sends all notifications to the email address provided in the Buyer's registration form.

12.2. The Buyer sends all notifications and questions using the contact details provided in the "Contact" section of the Seller's online store.

13. Final Provisions

13.1. These Terms are subject to the law of the Republic of Lithuania.

13.2. All disagreements arising from the implementation of these Terms shall be resolved by negotiation. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

13.3. The Consumer may submit a request and/or complaint regarding the Seller's activities or goods to the State Consumer Rights Protection Authority (Vilniaus st. 25, 01402 Vilnius, email tarnyba@vvtat.lt, tel. 8 5 262 67 51, website www.vvtat.lt) or fill out the application form on the ODR platform https://ec.europa.eu/odr/.

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